Hablemos de... Calidad según los Gurús

... We will take a look at the writings of eight quality gurus to see if we can get a sense of what they mean when they use the word “quality.” Don’t be surprised to learn that even though there may be a great deal of agreement among the gurus, they do not agree on a

consensus definition. Although it is often convenient to use the phrase “quality sciences” to describe a broad assortment of analytical tools and quality issues, the study of quality is clearly not a science in the same sense that chemistry, for example, is....

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